Big League Lawn's Policies

This privacy notice discloses the privacy practices for www.bigleaguelawn.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates to Privacy Policy

We may make updates to this Privacy Policy periodically without notification. Please refer to this policy when necessary to check for updates.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 800-411-0150 or via email at sales@bigleaguelawns.com

Are you considering an out of season purchase or holiday gift item? No worries. Purchases made from November, 2024 through the end of March, 2025 include a substantial extension to our standard return policy. Any purchases made during this period are allowed to be returned through the end of April, 2025. This extension is provided to customers who would like to utilize holiday (or off season) promotional discount codes while still maintaining their original 30 day money back guarantee.

Please note that holiday or off season promotional codes normally run in 14 day cycles and may expire at any time. Quotations provided throughout the off season which include promotional discounts will not be available for spring purchases.

Big League Lawns, LLC provides a full 30 day money back guarantee on all of our striping kits. If for any reason you are not completely satisfied with your purchase simply contact one of our team members for a return authorization [RMA]. In addition to our 30 day money back guarantee, we provide an unmatched industry service by also covering return shipping expenses. Note, in the event a customer completed a purchase for the wrong item, selected the wrong size striping kit or have an unboxed item surpassing our 30 day money back guarantee, the customer must return the items in the original packaging at their own expense for credit.

Additionally, we accept all striping kits back with zero restocking fees so long as the box contains all of the original contents, including all mounting hardware (or additional parts in certain situations). The item must be returned in either the same box or a similar size box to avoid UPS oversize charges or excess handling fees, which would be deducted from the refund.

Please understand that the striping kit can be dirty from use, however there can be no damage to the unit and must be in a suitable condition to be resold as a demonstration unit.

• Under no circumstances will Big League Lawns, LLC accept the return of any unit [new or used] that is at or beyond 90 days of the orignal purchase date.
• The return shipping policy does not apply to international customers. Please note that they are required to pay for return shipping. When the striping kit has arrived at our facilities the refund will then be issued.
• Please note that the striping kit must be accepted by UPS within 7 business days of initiating a return. Any striping kit accepted by UPS after 7 business days will incur a 25% restocking fee.